Our teams - Ozitem

Expertise, Advice and Support

 

Our added value

Our team is made up of 300 expert men and women who specialise in IT infrastructure & Cloud environments, working together around one common goal: helping our customers stay focussed on their core business in the increasingly digital world of today and tomorrow.

The Innovation & Performance Team

A project-oriented department, which leaves room for individual creativity and new ideas to improve your everyday life.

Various specialities are grouped within the team & every project is self-sufficient in terms of its skills and resources.

Made up of Research and Development Engineers, Systems and Network Engineers, as well as ITSM Tool Specialists, the R&D team at Ozitem develops around two key values: creativity and efficiency.

Digital and human resources

Innovation and quality are strong focusses of development within the Ozitem Group, driven forward by our excellent Research & Development team.

Their goal is to push the limits of your digital transformation.

The R&D Team

The Infrastructure and Cloud Services Team

Technical Expertise

This department is made up of engineers and senior consultants, certified at all levels of OSI models:

  • Datacenters
  • WAN and LAN network infrastructure
  • Server and storage hardware
  • Server and workstation virtualisation
  • Microsoft and Linux operating systems
  • Microsoft applications (SCOM, Exchange, etc.)

A global IT vision

Our expert team carries out architectural audits to rethink the various building blocks of IT infrastructure from A to Z. The team works on developing leadership strategies that can adapt to your customers’ growth. Using agile methods, our engineers work hard to become your everyday partner.

Turnkey solutions

With the help of our experienced consultants and engineers, we’re able to deliver turnkey customer solutions, providing training and skills development within local teams.

The Operations Centre Team

We’re committed to delivering the very best solutions

for creating greater efficiencies within your information systems.

Operations centre team

A team of experienced engineers

Our team are able to respond to specific criteria, with dedicated operations centre training, technological certifications and customer infrastructure.

Members of the operations centre team work very closely with level 3 engineers and can quickly escalate requests and incidents.

Made up of 24 permanent engineers, take a look at the operations centre in figures:

More than 600 tickets created per month, 1,700 pieces of equipment monitored and over 18,000 services, 65 customers and 25% growth per year.

Areas of expertise include: networks and security, systems, storage, backups, virtualisation, databases and applications.

Our engineers’ knowledge and skills ensure your infrastructure is always kept in good operating condition.

À la carte managed services

  • Supervision24/7 monitoring with the Centreon tool gives you constant access to the status of your infrastructure.
  • OperationsProduction processes ensure good operating conditions are maintained in a stable, safe and secure way.
  • Support and AdministrationHelp with your commitments to response and resolution times for incidents, as well as processing your requests.

Guaranteed redundancy with 2 separate sites.

The operations centres at Owentis are spread over 2 different sites in Levallois-Perret and Toulouse.

As a result, you’ll benefit from redundancy because of the two sites, using the same tools, with identical ways of operating.

BCP and DRP are guaranteed.

The operations centres provide a continuous service from 08.00 to 20.00, along with 24/7 on-call level 1 monitoring and expert support.

A single point of contact

We manage your relationships with third parties, including maintenance, operators, publishers and level

3 engineering support.

The diagram below describes how our operations centres work: your single point of contact within the operations centre will help you focus more on your core business.

The Service Desk Team

The knowledge of our experts guarantees

remote user support for all your office environments.

A TEAM OF EXPERT TECHNICIANS

 

Our team is made up of expert technicians highly trained in remote support and assistance for all your office environments.

With a full team of colleagues, the SD is responsible for handling your customers’ requests for operational support.

Members of the Service Desk team work closely with operations centre engineers and can escalate requests and incidents whenever required, an entirely seamless process for excellent user experience. Your incidents and requests will only be closed after the user involved has approved the solution, thereby guaranteeing end-to-end support.

Service Desk Team

The leadership team

Leadership team

Philippe Rèbre

Chief Strategy Officer

François Espieux

Chief Executive Officer

Stéphane Fontaine

Chief Operating Officer

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